Bidding & Buying

I want to bid for the first time, how do I register?

Login with your Hibid account. If you do not have a Hibid account, you can create one by clicking “Register to Bid” on our current auctions page here. Each auction requires registering, however your information is saved after the first time. A valid credit card is required to register. Hibid will place a temporary charge of $1 to validate.

Is there a buyer’s premium?

All auctions, per industry standard, have a buyer’s premium. This is an additional charge on top of the hammer price (sold price). Our buyer’s premium at 20% is lower than the industry average. The buyer’s premium is automatically calculated for you in Hibid to see what the total would be before placing a bid. 

Are there Sales Taxes?

California Residents: Sales tax is charged on all purchases unless you have a valid California resale permit on file. If you hold one, please submit a CDTFA resale certificate to avoid being charged tax. We can send one to you.

Out of state bidders: For items to be shipped out of the state of California, there is no sales tax charged. 

How do I place my bids?

You can bid incrementally or by leaving a max bid. A max bid will automatically bid for you incrementally up to that limit. If no one bids against your max bid, then you will win the lot at your starting bid. 

When and how do the Auctions close?

Our weekly estate auction closes every Tuesday evening, and our occasional specialty auctions fall on Mondays. Bidding will be live for the entire week. Lots close in sequence, starting with the first lot beginning to close at 5pm on Tuesday night. If anyone bids within the last few minutes of an item closing, the time for bidding will be extended by another few minutes. This is called a soft close auction format. 

Can I preview items before bidding?

In-person preview is available and encouraged. Our warehouse is open to the public 5 days and week and preview days specifically are Mondays and Tuesdays from 9am-4pm.

How do I pay for my items?

Unless you specify otherwise when registering for the auction, the credit card you used to register will be charged the night of auction close. If you would prefer, or if your invoice requires it, you can also pay with cash, Zelle, Paypal, wire transfer, or cashier’s check. All invoices must be paid within 24 hours of auction close. 

How do I pick up my winnings?

 Pick-up is available Wednesday and Thursday, 10  AM – 4 PM, at:
12457 Gladstone Ave K, Sylmar CA 91342. When you arrive at the complex, you can head to the very back where our large roll up door is located. Once parked, you can enter the warehouse and proceed down the main aisle to the font office where you will show your ID. The office will print your receipt which the warehouse employees will gather for you as you enjoy previewing the next auction.

Can I have someone pick up my items for me?

Absolutely, simply contact us and we will email you an authorization form which can be quickly filled out online. Once filled out for someone, they can pickup your items on your behalf as long as you’d like.

What if I need my item(s) shipped?

Shipping is available through approved third-party shippers (UPS Store, GPD Logistics, Glendale Shipping Center, etc.). If you need your items shipped, please let us know and we will process your items to be handled by a trusted third-party shipping company who will invoice you separately for their services. For more information on shipping and pickup, click here.